Error Too many resets

Safety precautions:

1. If you smell gas or suspect a gas leak, do not stay in the property. Turn off the gas supply at the meter (if safe to do so), leave the building and call the national gas emergency number immediately.

2. If anyone shows symptoms of carbon monoxide poisoning (headache, dizziness, nausea), get fresh air and seek medical help. Call a Gas Safe engineer or emergency services.

3. Do not remove the boiler casing, attempt to adjust the gas valve, or carry out internal electrical repairs unless you are Gas Safe registered.

4. Do not keep repeatedly pressing reset; the boiler will lock out again and repeated resets can hide the underlying issue.

Initial checks a homeowner can do:

1. Check the boiler display for the exact fault message (LC / "Too many resets" or an L5/LC code) and note any other codes shown before or after the lockout.

2. Check other gas appliances in the house (hob, gas fire, cooker) to confirm the gas supply is available. If none work, check the gas meter isolation valve is in the ON position and contact the gas supplier if necessary.

3. Check the boiler pressure gauge. If system pressure is very low (well below 1.0 bar), topping up to the manufacturer recommended pressure (usually around 1–1.5 bar) may be required, but only use the filling loop if you know how — if unsure, wait for an engineer.

4. Check programmer/thermostat settings and any room stat or external controls for rapid on/off cycling that could cause repeated restarts.

Controlled restart and diagnostic steps:

1. Turn the boiler off at its fused spur or isolator switch. Leave the boiler powered off for 2 minutes (some guides recommend up to several minutes). This clears the lockout memory in many cases.

2. Turn the boiler back on and attempt a single reset using the boiler’s reset button if required. Do not press reset repeatedly.

3. Observe the boiler as it tries to light. If it runs normally without locking out, monitor for the next hour and check heating/hot water operate as expected.

4. If the boiler locks out again with the same "too many resets" message, note the time pattern and any other fault codes that appear (for example ignition/flame loss codes such as F2/L2, fan faults F3, or PCB/BC card errors). This information helps the engineer diagnose the cause.

5. If the lockout follows ignition/flame loss events, check that the gas supply is stable and that no external controls are rapidly interrupting the boiler. Repeated ignition failures can be caused by low gas pressure, faulty gas valve, electrode/ignition fault, or fan issues — all require a qualified engineer.

6. If there has been recent work on the boiler (PCB replacement, wiring changes, new controls), mention this when contacting an engineer — incorrect chip cards or wiring changes can produce repeated lockouts.

When to call a professional and what to tell them:

1. Call a Gas Safe registered engineer if the lockout returns after the controlled power-cycle, if there are other fault codes present, or if you are unsure about any checks. Do not attempt internal repairs yourself.

2. Provide the engineer with boiler make/model (Ideal Vogue), serial number if available, the exact error code or message shown, what checks and restart steps you have already done, and whether any gas appliances are affected.

3. If the engineer suspects electrical supply issues (mains voltage dips) or complex PCB/chip faults, they may need to carry out tests and replace parts — these tasks must be done by a qualified professional.

Final notes:

1. Do not continue to reset the boiler more than once or twice — repeated resets can mask the real fault and may be unsafe.

2. If you are in any doubt, or the boiler repeatedly locks out after the recommended power-off/reset procedure, stop and call a Gas Safe registered heating engineer to diagnose and repair the root cause.